Terms and conditions
Last updated:
By placing an order in this shop you accept these terms. Moa is a swimwear and surf brand from Puerto Viejo, Costa Rica. Operator: Maria Cabrera.
Prices
- All prices are in Costa Rican colones (₡) and include VAT (IVA).
- Each piece costs ₡15.000. If you buy a top and a bottom together, the pair costs ₡28.000 (a ₡2.000 discount per pair, applied automatically in the cart).
Made to order
- Every piece is made after you order, with the configuration you chose (fabrics, size, strap color and back option, depending on the piece).
- Delivery is in 8 days or less. The clock starts when we confirm your payment.
- Because each piece is made to order, small variations between pieces may occur.
Payment
- The only payment method is SINPE Móvil, to the number shown on your order page. We do not accept cards, PayPal or bank transfer.
- After you place your order you have 12 hours to pay. After that the order is cancelled automatically. This window is only a payment deadline: we do not reserve inventory.
- Upload your SINPE receipt on the order page. We check the payment and email you when we confirm it or if there is a problem.
- Invoices are issued manually after payment is confirmed.
Shipping
- We ship within Costa Rica only.
- Free pickup in Puerto Viejo (pickup point: Playa Chiquita, during business hours, arranged by WhatsApp).
- Shipping with Correos de Costa Rica (Pymexpress): flat rate of ₡3.000 anywhere in the country. Free when the order total after discounts is ₡60.000 or more.
- The 8-day making time and the postal transit time are separate. We email you when your order ships.
Orders paused
When we are very busy or away, we may pause new orders. You can still browse the shop, but checkout is disabled with a notice.
Returns and repairs
We do not accept returns. If a piece needs repair, the Repair guarantee described on the policies page applies.
Contact
WhatsApp 6198-1910 · [email protected] · Puerto Viejo, Costa Rica.
Changes to these terms
We may update these terms. The version in force when you place your order applies.